CSM · Navy veteran · technical builder
Navy veteran. Political science graduate — IR track, diplomacy concentration. Former engineering technician at Native Instruments. Now the CSM trusted to carry the full Dropbox portfolio — Core FSS, Sign API, DocSend. The path was unconventional. The results weren't. Multi-million dollar book. 100%+ NDR. Still learning.
"The Navy gave me discipline. Political science — the IR and diplomacy track — gave me the frameworks. Native Instruments gave me the technical instincts. Dropbox is where all three finally had somewhere to go."
The deepest experience in the book. Managing complex, multi-stakeholder enterprise accounts across Core Dropbox FSS — IT Directors, admins, legal, procurement — through the full lifecycle: onboarding, expansion, risk mitigation, and renewal.
Designed a full digital success motion from scratch — health scoring, automated journey sequences, and a 12-email campaign playbook — built to serve developer and SMB segments at scale. PlanHat is the platform I know deeply.
Supporting developer-facing products is a different discipline. I know the Sign API integration lifecycle — sandbox to production — and can hold a technical conversation without losing the business thread.
Not a brag — transparency about how I actually work.
"Most CSMs wait for the customer to tell them something is wrong. I'd rather already know — and show up with the answer."
Real takes from managing technical accounts. No fluff, no theory-only. Add your voice and publish.
I'm a husband and father first. Everything else — the career, the writing, the late-night AI experiments — exists inside that context. My family is the reason I show up with full effort and the reason I go home at a reasonable hour.
Music is the other constant. I worked at Native Instruments before SaaS — in support and on the engineering technician side — which means the records aren't just a hobby, they're a through-line. Soul, R&B, jazz, Latin funk. I still dig through crates the same way I used to pull apart hardware: looking for the thing that doesn't quite fit the category.
I studied political science — international relations track with a diplomacy concentration — which sounds like a strange detour until you realize that enterprise CS is, at its core, applied negotiation. The frameworks from those classrooms — finding shared interest, holding a room with competing agendas, communicating with precision under pressure — are the ones I use every week. My professors would probably find that either gratifying or deeply ironic.
Food gets the same attention. Cooking, eating out, finding the hole-in-the-wall that no algorithm has discovered yet — Austin has been very generous to that particular obsession.
CSM, Implementation Manager, and Solutions Consultant roles — especially at companies where the product has real technical depth.